Sales Policy

Effective Date: December 12, 2024

Thank you for choosing Cloutopin. We strive to provide the best quality products and service to our customers. Please review our Sales Policy below to understand the terms and conditions associated with purchasing from our website.

1. Product Availability

All products listed on our website are subject to availability. We make every effort to ensure that products are in stock, but in the event that an item is out of stock or unavailable, we will notify you and offer alternatives or issue a full refund if payment has already been processed.

2. Pricing

Prices for our products are listed in U.S. Dollars (USD). We reserve the right to change product prices without prior notice. Sales tax, if applicable, will be calculated and added at checkout, depending on your location.

3. Order Processing

Once you place an order on cloutopin.com, we will send you an order confirmation email. Your order will be processed after confirmation, and you will receive a shipping notification once your items have been dispatched.

  • Order Processing Time: Orders are typically processed within 1-2 business days. Please allow extra time during peak seasons.

  • Shipping Time: Shipping times will vary depending on your location. Estimated delivery time will be provided during checkout.

4. Payment

We accept the following forms of payment:

  • Credit and Debit Cards (Visa, MasterCard, American Express, Discover)

  • PayPal

  • Other secure payment methods available at checkout

All payments must be completed before an order is processed. If there are any issues with your payment, you will be notified immediately.

5. Shipping

  • Shipping Charges: Shipping costs are calculated at checkout based on your location and the size/weight of the order.

  • International Shipping: We currently only offer shipping within the United States. If you are looking to ship internationally, please contact us for more information.

6. Order Modifications and Cancellations

Once an order is placed, we begin processing it immediately. However, you may contact us within 1 hour of placing the order to request any modifications or cancellation. After this period, orders may be too far along in the fulfillment process to be changed or canceled.

7. Returns and Refunds

Our Return & Refund Policy applies to all purchases. Please refer to our Return & Refund Policy page for more details on how to return items, request refunds, and exchange products.

8. Gift Cards

  • Gift Cards: We offer digital gift cards which can be redeemed for products on cloutopin.com. Gift cards are non-refundable and cannot be redeemed for cash.

9. Promotions and Discounts

From time to time, we may offer promotions, discounts, and special offers. These offers may be subject to specific terms and conditions. Please review each promotion for eligibility and expiration dates. Discounts cannot be applied retroactively to past orders.

10. Customer Responsibilities

By purchasing from Cloutopin, you agree to:

  • Provide accurate billing and shipping information.

  • Review your order details before submitting payment.

  • Ensure that your payment method is valid and has sufficient funds to cover the purchase.

11. Limitation of Liability

We are not responsible for any damages or losses resulting from the use of our products. Our liability is limited to the purchase price of the product.

12. Contact Us

If you have any questions about our Sales Policy or need assistance with your order, please contact us at:

  • Email: info@cloutopin.com

  • Phone: (510) 475-1052

  • Address: 425 Fairway St, Hayward, California