Delivery Policy

Effective Date: June 25, 2025

At Cloutopin, we are committed to ensuring a smooth, reliable, and satisfying delivery experience for every customer. Whether you’re placing your first order or you’re a loyal returning customer, we want you to feel confident and informed about how your beauty essentials make their way from us to you. Below you’ll find our complete Delivery Policy, covering everything from order processing to shipping methods, tracking, delays, and international considerations.

1. Order Processing Time

All orders placed on our website are processed within 1–2 business days, excluding weekends and holidays. Orders placed after 2:00 PM (GMT) will be processed the next business day. During periods of high demand, such as promotional events or holidays, order processing may take an additional 1–2 business days.

Once your order is processed and dispatched, you will receive a shipping confirmation email with tracking details.

2. Shipping Destinations

We are proud to offer worldwide shipping. Cloutopin delivers to customers in the following regions:

  • United Kingdom (UK) – including England, Scotland, Wales, and Northern Ireland

  • European Union (EU) – most EU countries

  • North America – including the United States and Canada

  • Asia-Pacific – including Australia, New Zealand, Singapore, and select countries

  • Other International Destinations – Please check our country availability at checkout. If your country is not listed, feel free to contact our support team.

3. Shipping Methods & Estimated Delivery Times

United Kingdom (Domestic):

  • Standard Shipping (Royal Mail Tracked 48): 2–4 business days

  • Express Shipping (Royal Mail Tracked 24 / DPD): 1–2 business days

European Union:

  • Standard International (Tracked): 5–8 business days

  • Express International (DHL Express): 2–4 business days

United States & Canada:

  • Standard International (Tracked): 7–12 business days

  • Express International (DHL / FedEx): 3–5 business days

Asia-Pacific:

  • Standard International (Tracked): 10–14 business days

  • Express International (DHL): 4–6 business days

Please note: Delivery times may vary depending on your location, customs clearance processes, and local postal services.

4. Shipping Fees

Shipping costs are calculated at checkout based on your location, selected shipping method, and total order value.

Free Shipping Offers:

  • UK Orders: Free standard shipping on orders over £45

  • EU Orders: Free standard shipping on orders over €75

  • International Orders: Free shipping on orders over $100 USD

5. Order Tracking

Once your order has been dispatched, you will receive a confirmation email containing your tracking number and a direct link to track your shipment.

  • You can also log in to your Cloutopin account and view your order status at any time.

  • If your tracking information has not updated within 72 hours, or your package is significantly delayed, please contact our customer care team at info@cloutopin.com for assistance.

6. Customs, Duties, and Import Taxes

Cloutopin is based in the United Kingdom. International orders may be subject to import duties, taxes, and customs fees upon arrival in your destination country.

  • These charges are not included in the product price or shipping cost.

  • Customers are solely responsible for any fees levied by their local customs authority.

  • Refusal to pay customs duties may result in the parcel being returned or discarded, and we are not able to refund shipping fees or the original order in such cases.

We advise checking with your local customs office for further information before placing an international order.

7. Undeliverable Packages & Address Errors

To ensure timely delivery, please double-check your shipping address during checkout.

  • If an incorrect or incomplete address is provided, and your parcel is returned to us, we will contact you to confirm the correct address and re-ship it at your expense.

  • If the parcel cannot be delivered and is not returned to us, Cloutopin is not responsible for replacement or refund.

We recommend providing a delivery address where someone will be available to receive the package during working hours.

8. Delays and Service Interruptions

While we strive to meet all estimated delivery times, certain factors beyond our control may occasionally cause delays, such as:

  • Weather disruptions

  • Postal or courier service strikes

  • Customs inspections

  • Peak holiday seasons

Cloutopin is not liable for delays caused by these external factors but will do everything possible to assist you in tracking and receiving your order as soon as possible.

9. Delivery Confirmation and Responsibility

Once your order is marked as “Delivered” by the shipping provider, responsibility for the parcel is transferred to the customer.

  • If you have not received your order despite a “Delivered” status, please check with neighbors, building reception, or your local post office.

  • If the package is still missing, contact us at info@cloutopin.com within 5 business days, and we will help file an investigation with the carrier.

10. Lost or Damaged Parcels

We take packaging and parcel protection seriously. However, if your order arrives damaged, or if it is lost in transit, please reach out to us immediately.

  • Send an email to info@cloutopin.com with your order number and clear photos (if damaged).

  • We will review the issue and offer a replacement, store credit, or refund depending on the situation.

  • Claims must be submitted within 7 days of the delivery date.

11. Pre-Orders and Backorders

If an item in your order is marked as pre-order or backordered, your entire order will ship once all items are available. We will notify you by email if the delay exceeds the estimated time.

You can request a partial shipment by contacting us (additional shipping fees may apply).

12. Changes to This Policy

Cloutopin reserves the right to update or modify this Delivery Policy at any time without prior notice. Any changes will be effective immediately upon posting on our website. We encourage you to review this policy periodically to stay informed.

Contact Us

If you have any questions or concerns regarding your delivery, feel free to reach out to our Customer Care team:

📧 Email: info@cloutopin.com
📞 Phone: 077 1234 5698
📍 Address: 42 Elmhurst Avenue, London, United Kingdom
🌐 Website: https://cloutopin.com