Refund and Returns Policy

Effective Date: January 7, 2025

At Cloutopin, customer satisfaction is our priority. We understand that sometimes a product may not meet your expectations, and we are here to help. This Refund and Returns Policy outlines our guidelines for processing returns, exchanges, and refunds to ensure a hassle-free experience.

1. Returns Eligibility

Accepted Conditions

  • Items must be returned within 30 days of receipt.

  • Products must be unused, unwashed, and in their original condition with all tags and packaging intact.

  • Proof of purchase (e.g., order confirmation or receipt) is required.

Non-Returnable Items

  • Gift cards

  • Personalized or custom-made items

  • Sale or clearance items (unless defective)

2. How to Initiate a Return

Step 1: Contact Us

Email us at info@cloutopin.com or call us at (510) 475-1052 with your order details and reason for return. Our team will guide you through the process.

Step 2: Prepare Your Package

Ensure the item is securely packed to avoid damage during transit. Include a copy of your receipt or order confirmation.

Step 3: Ship the Item

Send the package to: Cloutopin Returns Department 425 Fairway St, Hayward, California Customers are responsible for return shipping costs unless the item is defective or incorrect.

3. Refund Process

Once we receive your return, we will inspect the item and notify you of the approval or rejection of your refund. Approved refunds will be processed as follows:

  • Original Payment Method: Refunds will be issued to the same payment method used during purchase.

  • Processing Time: Refunds typically take 5-7 business days to reflect in your account.

4. Exchanges

We offer exchanges for items of the same value, subject to availability. If the desired item is unavailable, we will issue a store credit or a full refund.

5. Damaged or Defective Items

If you receive a damaged or defective product, please contact us immediately. We will arrange a replacement or refund at no additional cost. Photos of the defect may be required for verification.

6. Cancellations

Orders can be canceled before they are shipped. Contact us promptly if you wish to cancel. Once the order is shipped, the standard return process applies.

7. Restocking Fee

We do not charge restocking fees for eligible returns.

8. Customer Support

For any questions or concerns about returns and refunds, please contact us:

  • Email: info@cloutopin.com

  • Phone: (510) 475-1052

  • Address: 425 Fairway St, Hayward, California

  • Website: cloutopin.com