Payment Policy

Effective Date: June 25, 2025

At Cloutopin, we are committed to offering you a secure, flexible, and seamless payment experience. This Payment Policy outlines the terms and conditions that apply when you purchase products through our website. Please read this policy carefully before placing your order.

By making a purchase on https://cloutopin.com, you agree to the terms stated herein. If you have any questions, please contact us at info@cloutopin.com.

1. Accepted Payment Methods

We accept a wide range of secure and convenient payment methods to ensure a smooth checkout experience for our customers globally.

Credit & Debit Cards

  • Visa

  • MasterCard

  • American Express

  • Discover

  • Maestro

Digital Wallets & Express Checkout

  • PayPal

  • Apple Pay

  • Google Pay

  • Shop Pay

Buy Now, Pay Later (BNPL)

(Available in select countries)

  • Klarna

  • Afterpay

  • Clearpay

BNPL options are subject to approval by the provider and may require additional identity verification.

Bank Transfers / Manual Payment

Currently not supported unless arranged through customer service for special cases or wholesale clients.

2. Currency

All product prices are displayed in GBP (£) by default for UK customers. However, international users may view prices and pay in their local currency based on geolocation or manually selected settings.

Supported currencies include (but are not limited to):

  • USD ($) – US Dollars

  • EUR (€) – Euros

  • AUD ($) – Australian Dollars

  • CAD ($) – Canadian Dollars

Final transaction amounts may vary slightly due to real-time currency conversion rates and payment provider fees.

3. Taxes and VAT

Prices displayed on our website include UK VAT where applicable.

UK Customers:

VAT (Value Added Tax) is automatically applied to your purchase in accordance with current HMRC regulations.

International Customers:

Orders shipped outside of the UK may be subject to local import taxes, duties, or VAT upon delivery. These are not included in the price or shipping cost and must be paid by the recipient.

4. Payment Security

We take your payment security seriously. All transactions on our website are processed using SSL (Secure Socket Layer) encryption and handled through certified PCI DSS-compliant payment gateways.

  • We do not store your full credit or debit card information on our servers.

  • Your payment details are processed securely by trusted third-party providers (e.g., Stripe, PayPal).

  • Cloutopin will never ask you to share sensitive payment information via email or social media.

If you suspect fraudulent activity related to a transaction made on our site, please contact your bank immediately and notify us at info@cloutopin.com.

5. Payment Processing Time

Payment is charged at the time of order confirmation. Once your payment is approved:

  • You will receive an order confirmation email.

  • The order will proceed to our fulfilment and shipping teams.

  • If payment is unsuccessful or declined, your order will not be processed.

We are not responsible for any delays caused by payment processing issues on the customer’s side or by third-party platforms.

6. Failed or Declined Payments

Your order will not be confirmed or shipped if:

  • Your card is declined by the bank

  • You enter incorrect billing information

  • Your PayPal or BNPL transaction is rejected

In such cases:

  • You may retry using a different method

  • Contact your bank or payment provider for further clarification

  • Contact our customer support team for help with reprocessing your payment

7. Refunds and Returns

Refunds are processed according to our Return Policy. Once your return is approved and received:

  • Refunds will be issued to your original method of payment

  • Please allow 5–10 business days for the refund to appear on your statement, depending on your bank or provider

Important:

  • We cannot refund to a different card or payment method.

  • Shipping fees are non-refundable, except in cases of our error or a confirmed defective product.

If your payment was made via Klarna, Afterpay, or other BNPL providers, your refund will follow their specific policies and timelines. Cloutopin cannot expedite BNPL refunds directly.

8. Payment Disputes or Chargebacks

If you believe a payment was made in error or you did not authorize a transaction:

  1. Contact us immediately at info@cloutopin.com

  2. We will investigate and work with you to resolve the issue.

Filing a chargeback with your bank before contacting us may delay resolution and could result in temporary suspension of your account. We are committed to handling every concern fairly and swiftly.

9. Wholesale & Bulk Orders

If you are a reseller, makeup artist, or business seeking to purchase Cloutopin products in bulk:

  • Please contact wholesale@cloutopin.com

  • Custom invoices and payment arrangements may be available (including bank transfer, credit terms, etc.)

Wholesale pricing and payment policies differ from standard retail terms and will be provided upon approval.

10. Fraud Prevention

To protect our customers and our brand, we actively monitor all transactions for suspicious activity. In some cases, we may:

  • Request identity verification before shipping

  • Hold or cancel an order if fraud is suspected

  • Contact the customer for clarification before fulfillment

We reserve the right to refuse or cancel any order at our sole discretion, especially in cases of suspected payment fraud or abuse.

11. Updates to This Policy

Cloutopin reserves the right to modify this Payment Policy at any time without prior notice. Updates will be effective immediately once posted to this page. We encourage users to review this page regularly for any changes.

12. Contact Us

For any questions or concerns about your payment, please contact our Customer Care Team:

📧 Email: info@cloutopin.com
📞 Phone: 077 1234 5698
🌐 Website: https://cloutopin.com
📍 Address: 42 Elmhurst Avenue, London, United Kingdom