Sales Policy

Effective Date: June 25, 2025
Cloutopin LTD
Website: https://cloutopin.com

Welcome to Cloutopin! This Sales Policy outlines the terms and conditions that govern the sale of goods on our website. By placing an order with Cloutopin, you acknowledge and agree to the terms of this policy.

Cloutopin is a registered UK-based company specializing in high-quality cosmetics, skincare, and beauty products. Our goal is to provide customers with a smooth and trustworthy shopping experience while upholding legal and ethical standards.

1. Eligibility to Purchase

To place an order on Cloutopin.com, you must:

  • Be at least 18 years of age or have the consent of a parent/guardian

  • Provide accurate billing, shipping, and contact information

  • Use a valid payment method that is authorized for the transaction

We reserve the right to cancel any order that appears suspicious or is not compliant with our policies.

2. Product Availability

All products listed on our website are subject to availability. We strive to maintain accurate stock levels, but errors may occur.

  • If a product you ordered becomes unavailable after purchase, we will notify you within 48 hours and offer a refund, store credit, or substitution.

  • Cloutopin reserves the right to discontinue products or change specifications without prior notice.

3. Pricing and Currency

All prices listed on Cloutopin.com are in United States Dollars (USD) unless otherwise stated.

Prices include:

  • Retail value of the product

  • Any applicable UK VAT (for UK orders)

Prices do not include:

  • Shipping costs

  • International customs duties, taxes, or import fees (see Section 9)

We reserve the right to adjust pricing at any time due to changes in supplier costs, demand, currency fluctuations, or promotional events.

4. Promotional Offers and Discounts

From time to time, Cloutopin may offer:

  • Limited-time discount codes

  • Bundled product deals

  • Free shipping promotions

  • Loyalty or referral incentives

Promotions are subject to the terms specified at the time of offer and cannot be applied retroactively to past orders. Only one promotion may be applied per order unless explicitly allowed.

5. Order Processing

Once your order is placed, you will receive a confirmation email with your order number and summary.

Order Processing Times:

  • Standard processing: 1–3 business days

  • Peak seasons: Processing may take up to 5 business days

Orders are processed Monday to Friday, excluding public holidays.

We reserve the right to cancel or hold orders due to:

  • Unverifiable billing information

  • Suspected fraud

  • Product pricing errors

6. Payment Methods

Cloutopin accepts the following secure payment options:

  • Credit/debit cards (Visa, Mastercard, Amex)

  • PayPal

  • Klarna / Clearpay (where available)

  • Apple Pay / Google Pay

  • Cloutopin gift cards or store credit

All transactions are encrypted via SSL and processed securely through PCI-DSS compliant gateways. We do not store full payment card information on our servers.

7. Shipping and Delivery

Shipping costs and estimated delivery times are displayed during checkout.

Please refer to our full Delivery Policy for detailed information.

Customers are responsible for providing accurate shipping information. Cloutopin is not liable for packages delivered to the wrong address due to customer error.

8. Order Cancellations

You may cancel your order within 1 hour of placing it, provided it has not yet been processed or shipped.

To request cancellation, contact orders@cloutopin.com with your order number. If your order has already shipped, you must follow our Returns Policy.

9. International Sales and Customs

We proudly ship worldwide. However:

  • International customers are responsible for any customs duties, import taxes, or local handling fees.

  • Customs clearance may delay delivery. Cloutopin is not responsible for such delays.

  • Some products may not be available for shipping to certain countries due to import restrictions.

It is the customer’s responsibility to understand local laws before ordering.

10. Product Descriptions and Accuracy

We strive to ensure all product descriptions, images, and ingredients are accurate. However:

  • Colors may vary slightly due to screen settings or lighting

  • Ingredients may be updated by manufacturers without prior notice

  • Product packaging may differ from the photos shown during rebranding

We recommend patch-testing any new skincare or makeup product before full use.

11. Risk of Loss and Title

Once your order has shipped, risk of loss passes to you. Cloutopin is not responsible for items lost, stolen, or damaged in transit unless the package was insured.

Title to the goods remains with Cloutopin until full payment is received.

12. Refunds and Returns

Please see our full Refund and Returns Policy for detailed procedures.

We accept returns for unopened, unused products in original packaging within 14 days of delivery. Due to hygiene reasons, used or opened cosmetics cannot be returned.

13. Customer Conduct and Order Limits

We reserve the right to:

  • Limit quantities per order or per customer

  • Refuse service to any individual or account for abusive behavior, excessive returns, or policy violations

  • Cancel orders that appear to be for unauthorized resale

14. Legal Compliance

Cloutopin complies with all applicable UK consumer protection and e-commerce regulations. Our sales practices are governed by:

  • UK Consumer Contracts Regulations 2013

  • UK GDPR & Data Protection Act 2018

  • Distance Selling Regulations (for applicable jurisdictions)

15. Liability Limitation

Cloutopin shall not be liable for any indirect, incidental, or consequential damages resulting from:

  • Improper use of products

  • Delays or interruptions in service

  • Website errors or inaccuracies

  • Acts beyond our control (force majeure)

Our maximum liability in any claim shall not exceed the value of the order in question.

16. Changes to This Policy

Cloutopin reserves the right to update this Sales Policy at any time. Updates will be published on this page with the revised effective date.

We recommend reviewing this policy periodically to stay informed of your rights and responsibilities.

17. Contact Information

For questions or concerns related to this Sales Policy, please contact us:

📧 Email: support@cloutopin.com
📞 Phone: 077 1234 5698
📍 Address: 42 Elmhurst Avenue, London, United Kingdom
🌐 Website: https://cloutopin.com

Thank you for choosing Cloutopin. We are honored to be part of your beauty journey and are here to ensure your shopping experience is seamless, secure, and satisfying.