Privacy Policy

Effective Date: June 25, 2025
Cloutopin LTD
Website: https://cloutopin.com

At Cloutopin, we value your trust and are fully committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you visit our website, make a purchase, or interact with us.

We comply with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and other applicable privacy laws.

By using our website or providing us with your personal data, you agree to the practices described in this Privacy Policy.


1. Information We Collect

We collect personal data that you voluntarily provide when you:

  • Place an order

  • Create an account

  • Subscribe to our newsletter

  • Contact customer service

  • Enter promotions or giveaways

  • Submit reviews or feedback

Personal Information may include:

  • Full name

  • Email address

  • Phone number

  • Billing and shipping address

  • Payment details (processed securely via third-party gateways)

  • IP address and browser/device information

  • Order and transaction history

  • Marketing and communication preferences


2. How We Use Your Information

We use your personal data for the following purposes:

  • To process and fulfil your orders

  • To communicate with you regarding your orders or support requests

  • To improve our website, products, and customer experience

  • To personalize your shopping experience

  • To send marketing emails and product updates (only if you opt-in)

  • To comply with legal obligations and protect our business

  • To detect and prevent fraud or abuse of our services

We do not sell, rent, or trade your personal data to third parties.


3. Marketing Communications

If you opt in to receive our newsletter or promotional messages, we may contact you via:

  • Email

  • SMS (text)

  • Social media retargeting (e.g. Facebook, Instagram)

You can unsubscribe at any time by clicking the “unsubscribe” link in any of our emails or by adjusting your communication preferences in your account.


4. Cookies and Tracking Technologies

We use cookies and similar technologies to improve your browsing experience, track website performance, and deliver relevant ads. These may include:

  • Essential cookies – For site functionality (e.g. cart, login)

  • Performance cookies – For analytics and traffic reporting

  • Marketing cookies – For advertising personalization

You may control or disable cookies through your browser settings. Disabling cookies may affect the functionality of certain parts of our website.


5. How We Share Your Information

We may share your data with trusted third-party providers only when necessary to:

  • Process payments (e.g. Stripe, PayPal)

  • Ship your orders (e.g. Royal Mail, DHL)

  • Send emails or SMS (e.g. Mailchimp, Klaviyo, Twilio)

  • Host our website and manage technical services

  • Analyze website usage (e.g. Google Analytics, Meta Pixel)

These providers are bound by data protection agreements and are not allowed to use your data for their own purposes.

We may also disclose your data:

  • If required by law, court order, or regulatory request

  • To enforce our terms of service or protect our rights

  • In the event of a merger or acquisition of our business (with appropriate safeguards)


6. Data Storage and Security

We take appropriate technical and organizational measures to protect your personal data from:

  • Unauthorized access

  • Accidental loss

  • Destruction or alteration

  • Disclosure or misuse

Our website uses SSL encryption for secure communications, and we only partner with payment processors that meet PCI-DSS standards.

Your data is stored on secure servers located in the UK or EEA. In some cases, data may be transferred outside the UK, but only to countries with adequate protection standards or under legally binding agreements (such as Standard Contractual Clauses).


7. Data Retention

We retain your personal data only as long as necessary to:

  • Fulfil the purposes outlined in this policy

  • Meet legal, accounting, or reporting obligations

  • Resolve disputes or enforce agreements

Typically, we keep customer records for 6 years after the last transaction, unless you request erasure earlier (see below).


8. Your Rights Under UK GDPR

You have the following rights regarding your personal data:

  • Right to Access: Request a copy of the data we hold about you

  • Right to Rectification: Correct inaccurate or incomplete data

  • Right to Erasure: Request deletion of your data (“right to be forgotten”)

  • Right to Restrict Processing: Temporarily stop processing under certain conditions

  • Right to Object: Opt-out of direct marketing or data profiling

  • Right to Data Portability: Receive your data in a transferable format

To exercise any of these rights, please contact us at privacy@cloutopin.com or via the contact details at the bottom of this page. We will respond within 30 days.


9. Children’s Privacy

Our website is not intended for use by children under the age of 13. We do not knowingly collect personal data from minors. If we become aware that a child has provided us with personal information, we will delete it immediately.


10. Third-Party Links

Our website may contain links to third-party websites or social media platforms. This Privacy Policy does not apply to those sites. We encourage you to review their respective privacy policies before providing any personal information.


11. Changes to This Policy

We may update this Privacy Policy occasionally to reflect changes in legal requirements, business practices, or website features. Any updates will be posted on this page with the revised effective date.

We encourage users to review this page regularly. Continued use of our site following a policy update constitutes acceptance of the changes.


12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, you can contact us at:

📧 Email: privacy@cloutopin.com
📞 Phone: 077 1234 5698
🏢 Address: 42 Elmhurst Avenue, London, United Kingdom
🌐 Website: https://cloutopin.com


Thank you for trusting Cloutopin. Your privacy is a priority, and we are here to protect it—so you can focus on what truly matters: expressing your beauty with confidence.