
Privacy Policy
Effective Date: June 25, 2025
Cloutopin LTD
Website: https://cloutopin.com
At Cloutopin, we value your trust and are fully committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you visit our website, make a purchase, or interact with us.
We comply with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and other applicable privacy laws.
By using our website or providing us with your personal data, you agree to the practices described in this Privacy Policy.
1. Information We Collect
We collect personal data that you voluntarily provide when you:
Place an order
Create an account
Subscribe to our newsletter
Contact customer service
Enter promotions or giveaways
Submit reviews or feedback
Personal Information may include:
Full name
Email address
Phone number
Billing and shipping address
Payment details (processed securely via third-party gateways)
IP address and browser/device information
Order and transaction history
Marketing and communication preferences
2. How We Use Your Information
We use your personal data for the following purposes:
To process and fulfil your orders
To communicate with you regarding your orders or support requests
To improve our website, products, and customer experience
To personalize your shopping experience
To send marketing emails and product updates (only if you opt-in)
To comply with legal obligations and protect our business
To detect and prevent fraud or abuse of our services
We do not sell, rent, or trade your personal data to third parties.
3. Marketing Communications
If you opt in to receive our newsletter or promotional messages, we may contact you via:
Email
SMS (text)
Social media retargeting (e.g. Facebook, Instagram)
You can unsubscribe at any time by clicking the “unsubscribe” link in any of our emails or by adjusting your communication preferences in your account.
4. Cookies and Tracking Technologies
We use cookies and similar technologies to improve your browsing experience, track website performance, and deliver relevant ads. These may include:
Essential cookies – For site functionality (e.g. cart, login)
Performance cookies – For analytics and traffic reporting
Marketing cookies – For advertising personalization
You may control or disable cookies through your browser settings. Disabling cookies may affect the functionality of certain parts of our website.
5. How We Share Your Information
We may share your data with trusted third-party providers only when necessary to:
Process payments (e.g. Stripe, PayPal)
Ship your orders (e.g. Royal Mail, DHL)
Send emails or SMS (e.g. Mailchimp, Klaviyo, Twilio)
Host our website and manage technical services
Analyze website usage (e.g. Google Analytics, Meta Pixel)
These providers are bound by data protection agreements and are not allowed to use your data for their own purposes.
We may also disclose your data:
If required by law, court order, or regulatory request
To enforce our terms of service or protect our rights
In the event of a merger or acquisition of our business (with appropriate safeguards)
6. Data Storage and Security
We take appropriate technical and organizational measures to protect your personal data from:
Unauthorized access
Accidental loss
Destruction or alteration
Disclosure or misuse
Our website uses SSL encryption for secure communications, and we only partner with payment processors that meet PCI-DSS standards.
Your data is stored on secure servers located in the UK or EEA. In some cases, data may be transferred outside the UK, but only to countries with adequate protection standards or under legally binding agreements (such as Standard Contractual Clauses).
7. Data Retention
We retain your personal data only as long as necessary to:
Fulfil the purposes outlined in this policy
Meet legal, accounting, or reporting obligations
Resolve disputes or enforce agreements
Typically, we keep customer records for 6 years after the last transaction, unless you request erasure earlier (see below).
8. Your Rights Under UK GDPR
You have the following rights regarding your personal data:
Right to Access: Request a copy of the data we hold about you
Right to Rectification: Correct inaccurate or incomplete data
Right to Erasure: Request deletion of your data (“right to be forgotten”)
Right to Restrict Processing: Temporarily stop processing under certain conditions
Right to Object: Opt-out of direct marketing or data profiling
Right to Data Portability: Receive your data in a transferable format
To exercise any of these rights, please contact us at privacy@cloutopin.com or via the contact details at the bottom of this page. We will respond within 30 days.
9. Children’s Privacy
Our website is not intended for use by children under the age of 13. We do not knowingly collect personal data from minors. If we become aware that a child has provided us with personal information, we will delete it immediately.
10. Third-Party Links
Our website may contain links to third-party websites or social media platforms. This Privacy Policy does not apply to those sites. We encourage you to review their respective privacy policies before providing any personal information.
11. Changes to This Policy
We may update this Privacy Policy occasionally to reflect changes in legal requirements, business practices, or website features. Any updates will be posted on this page with the revised effective date.
We encourage users to review this page regularly. Continued use of our site following a policy update constitutes acceptance of the changes.
12. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, you can contact us at:
📧 Email: privacy@cloutopin.com
📞 Phone: 077 1234 5698
🏢 Address: 42 Elmhurst Avenue, London, United Kingdom
🌐 Website: https://cloutopin.com
Thank you for trusting Cloutopin. Your privacy is a priority, and we are here to protect it—so you can focus on what truly matters: expressing your beauty with confidence.